FAQs

Shipping
COCOON by Suzanne Balestri will ship all in-stock items within 3 business days (upon receipt of payment). Please allow up to 3 weeks for out-of-stock items as each piece is individually made. Items ordered between July 20 – August 20 will ship within 4-6 weeks as production is very limited during this timeframe. Custom pieces will be shipped upon final approval.

If you are local, and would like to pick up your order to avoid shipping charges, you must place your order directly by calling 619-871-6788.

Quality Guarantee
The fusing process makes the glass pieces inherently strong and durable. Since any glass can be scratched if rubbed against rough surfaces, COCOON by Suzanne Balestri does not offer guarantees against scratching. If what you receive does not live up to your expectations, you may return it for a full refund (less shipping) within 14 days of delivery date.

Each Cocoon piece is hand made and you’ll love wearing it and the compliments you get when you do!  Although the fusing process creates great strength and durability in the glass, a little TLC goes a long way!  Glass can scratch, so be mindful in certain situations.  Your glass belt buckle may not be the best thing to wear when making dinner as contact between counter top and buckle could result in scratching.

Custom Orders
If there is something you want and don’t see we are happy to accommodate custom orders. Coordinating jewelry for your bridal party or cuff links for the groom/groomsmen are a classy way to add a pop of color and allow the personality of an individual to shine through. Just contact us!
Prices will vary depending on the design.

Product Care
Cleaning – The glass portion of your piece is easily cleaned with any glass cleaner – just make sure to spray the cleaner on a cloth and THEN wipe the glass so as not to get the cleaning chemicals on the other non-glass elements of your piece.

Storage – If your piece contains sterling silver, you can slow the process of oxidation (tarnishing) by storing your piece in a ziploc baggie and preferably in a cool dark place (such as a jewelry box!) when you are not wearing it.  Anti tarnish squares placed inside the baggie will also preserve the silver.  If the silver becomes dull or starts to tarnish, a quick rub with a polishing cloth will restore it in seconds!  Also, the more you wear it the shinier it stays since our skin is a natural polisher!

Always put your jewelry on last to avoid spraying perfumes, hairspray and other substances. Jewelry should be removed before swimming (chlorine), handling cleaners or other chemicals.